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Privacy Policy

1. Introduction

Welcome to Urgent Health Care Near Me (“Urgent Health Care Near Me,” “Company,” “we,” “our,” or “us”). We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our patients, visitors, and users of our website located at https://urgenthealthcarenearme.com/ (the “Website”).

This Privacy Policy explains how we collect, use, disclose, safeguard, and retain information obtained through our Website and telehealth services. It also outlines your rights regarding your personal information and describes the measures we take to help protect your information.

We recognize that healthcare information is particularly sensitive. Accordingly, we strive to implement reasonable administrative, technical, and physical safeguards designed to protect the confidentiality and integrity of the information collected through our Website and related services.

By accessing or using our Website, scheduling an appointment, submitting information through our online forms, communicating with us electronically, or using any of our telehealth services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please discontinue use of the Website and contact us before submitting any personal information.

2. Definitions

For purposes of this Privacy Policy, the following definitions apply:

“Personal Information”

Personal Information means any information that identifies, relates to, describes, or can reasonably be associated with an individual. This includes, but is not limited to:

  • Full name
  • Residential or mailing address
  • Email address
  • Telephone number
  • Date of birth
  • State of residence
  • Payment-related information
  • Appointment information
  • Device identifiers
  • Internet Protocol (IP) address

“Health Information”

Health Information refers to information relating to your physical or mental health, medical history, symptoms, diagnoses, medications, allergies, treatment requests, healthcare communications, or other information provided during the scheduling or delivery of telehealth services.

“Protected Health Information (PHI)”

Where applicable, Protected Health Information (“PHI”) refers to individually identifiable health information maintained or transmitted in connection with healthcare services, as defined under applicable federal and state healthcare privacy laws.

“Website”

Website refers to https://urgenthealthcarenearme.com/ and all associated webpages, patient forms, appointment request systems, communication tools, and digital services operated by Urgent Health Care Near Me.

“Telehealth Services”

Telehealth Services refer to healthcare consultations, medical assessments, follow-up care, patient communications, and other healthcare services provided remotely through approved electronic communication technologies.

3. Information We Collect

We collect information directly from you, automatically through your use of our Website, and from certain third-party service providers that assist us in operating our business.

The categories of information we collect may include the following:

A. Personal Identification Information

When you schedule an appointment, contact our office, or complete forms on our Website, we may collect:

  • Full Name
  • Email Address
  • Telephone Number
  • Date of Birth
  • State of Residence
  • Mailing Address (when applicable)
  • Emergency Contact Information (if provided)

We collect this information to verify your identity, communicate with you, coordinate appointments, and provide healthcare services.

B. Medical Information

Because Urgent Health Care Near Me provides telehealth urgent care services, we may request information necessary to evaluate your medical needs and determine whether telehealth is appropriate for your condition.

This information may include:

  • Current symptoms
  • Medical history
  • Current medications
  • Allergies
  • Previous diagnoses
  • Existing medical conditions
  • Healthcare questionnaires
  • Medical intake forms
  • Appointment notes
  • Provider communications

Medical information is collected solely for healthcare-related purposes and is accessed only by authorized personnel or healthcare providers with a legitimate business or clinical need.

C. Appointment Information

When scheduling or managing appointments, we may collect:

  • Requested appointment dates
  • Appointment history
  • Consultation details
  • Provider assignments
  • Communication preferences
  • Appointment confirmations
  • Follow-up requests

This information helps us efficiently manage appointments and improve patient care.

D. Payment Information

When purchasing services through our Website, payments are processed through secure third-party payment providers.

Depending upon the payment method used, information collected may include:

  • Billing Name
  • Billing Address
  • Payment Confirmation
  • Transaction Reference Number
  • Amount Paid

For your protection, Urgent Health Care Near Me does not intentionally store complete credit card or debit card numbers on its Website servers.

All payment transactions are processed by trusted third-party payment providers that maintain their own security and privacy practices.

E. Communications

If you contact us by telephone, email, SMS, contact forms, or other electronic communication methods, we may retain records of those communications, including:

  • Questions submitted
  • Customer support requests
  • Appointment inquiries
  • Follow-up communications
  • Provider correspondence

These records assist us in responding to inquiries, improving our services, and maintaining accurate business records.

F. Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Operating System
  • Device Type
  • Language Settings
  • Internet Service Provider
  • Pages Visited
  • Time and Date of Access
  • Referring Website
  • Clickstream Data
  • Session Duration

This information helps us improve Website performance, diagnose technical issues, monitor security, and better understand how visitors use our Website.

4. How We Use Your Information

Urgent Health Care Near Me collects and uses information only for legitimate business, operational, healthcare, and legal purposes.

Your information may be used to:

  • Verify your identity.
  • Schedule, confirm, modify, or cancel appointments.
  • Deliver telehealth healthcare services.
  • Conduct medical evaluations.
  • Communicate with you regarding appointments or treatment.
  • Respond to inquiries and customer service requests.
  • Process payments securely.
  • Improve Website functionality and user experience.
  • Monitor Website performance and security.
  • Detect and prevent fraud or unauthorized access.
  • Comply with applicable legal, regulatory, licensing, and professional obligations.
  • Maintain accurate business and healthcare records.
  • Send appointment reminders and service-related communications.
  • Improve the quality, safety, and efficiency of our healthcare services.

We will not sell your Personal Information to third parties for marketing purposes.

Where marketing communications are offered, you will have the opportunity to opt out in accordance with applicable law.

5. Disclosure of Information

Urgent Health Care Near Me values the confidentiality of your personal and health-related information. We do not sell, rent, lease, or trade your personal information to third parties for advertising or commercial marketing purposes.

We may disclose your information only when necessary to operate our business, provide healthcare services, comply with legal obligations, or protect the rights, safety, and security of our patients, staff, and business.

Information may be disclosed under the following circumstances:

A. Healthcare Providers

Your information may be shared with licensed physicians, nurse practitioners, physician assistants, nurses, pharmacists, specialists, or other healthcare professionals directly involved in your care.

Such disclosures are made solely to facilitate diagnosis, treatment, follow-up care, medication management, referrals, or other healthcare services requested by you.

B. Business Service Providers

We may engage carefully selected third-party vendors who assist us in operating our business.

These providers may include companies that provide:

  • Website hosting
  • Appointment scheduling systems
  • Payment processing
  • Electronic communications
  • Customer support software
  • Analytics platforms
  • Cloud storage
  • Cybersecurity monitoring
  • IT infrastructure
  • Document management

These providers receive only the information reasonably necessary to perform their contracted services and are expected to maintain appropriate confidentiality and security safeguards.

C. Legal Requirements

We may disclose information if disclosure is required by law or is reasonably necessary to:

  • Comply with court orders
  • Respond to subpoenas
  • Cooperate with law enforcement investigations
  • Respond to government agencies
  • Comply with licensing authorities
  • Meet healthcare regulatory obligations
  • Protect public health where legally required

Only the minimum information reasonably necessary will be disclosed whenever practicable.

D. Protection of Rights

We may disclose information where we reasonably believe disclosure is necessary to:

  • Prevent fraud
  • Investigate suspected unlawful activity
  • Protect the safety of patients
  • Protect our employees
  • Protect healthcare providers
  • Enforce our Terms & Conditions
  • Defend legal claims
  • Protect the Company’s legal rights or property

E. Business Transactions

If Urgent Health Care Near Me undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction, certain information may be transferred to the successor organization, subject to applicable confidentiality obligations.

6. Telehealth Privacy

Because our services are delivered remotely through telehealth technologies, additional privacy considerations apply.

When participating in a telehealth consultation, you acknowledge that electronic communication technologies are used to facilitate healthcare services.

We make commercially reasonable efforts to utilize secure communication technologies designed to protect patient confidentiality.

However, electronic communications may involve inherent risks that cannot be completely eliminated, including but not limited to:

  • Internet interruptions
  • Technical failures
  • Unauthorized interception despite security measures
  • Software vulnerabilities
  • Hardware failures

By participating in telehealth services, you acknowledge these inherent technological risks.

Urgent Health Care Near Me continually works to reduce these risks through reasonable administrative, technical, and organizational safeguards.

7. Protection of Health Information

Urgent Health Care Near Me recognizes that healthcare information is highly sensitive.

We maintain administrative, technical, and physical safeguards designed to protect personal and health-related information from:

  • Unauthorized access
  • Unauthorized disclosure
  • Alteration
  • Loss
  • Theft
  • Misuse
  • Destruction

Access to patient information is restricted to authorized personnel with a legitimate business or clinical need.

Employees, contractors, and service providers who may access patient information are expected to maintain appropriate confidentiality obligations consistent with their responsibilities.

Although we take commercially reasonable steps to protect information, no electronic transmission, communication system, or data storage technology can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted electronically.

8. Email and SMS Communications

Urgent Health Care Near Me may communicate with patients electronically using:

  • Email
  • SMS/Text Messages
  • Telephone
  • Secure patient communication platforms
  • Automated appointment reminders

These communications may include:

  • Appointment confirmations
  • Appointment reminders
  • Follow-up instructions
  • Billing notifications
  • Administrative notices
  • Patient support communications

By providing your telephone number or email address, you consent to receive communications that are reasonably necessary for providing healthcare services or administering your account.

Message and data rates may apply depending upon your wireless carrier.

You may opt out of non-essential communications by following the unsubscribe instructions provided where applicable.

Operational communications relating to scheduled appointments, patient safety, billing, or legal obligations may still be sent when necessary.

9. Cookies and Website Analytics

Our Website uses cookies and similar technologies to improve user experience and Website performance.

Cookies may be used to:

  • Maintain secure browsing sessions
  • Remember user preferences
  • Improve Website functionality
  • Monitor Website performance
  • Analyze visitor behavior
  • Improve appointment scheduling
  • Detect security issues

We may also utilize website analytics tools to understand how visitors interact with our Website.

Analytics information may include:

  • Pages visited
  • Device type
  • Browser information
  • Geographic region
  • Session duration
  • Referral source
  • Navigation behavior

Whenever possible, analytics information is used in aggregated or de-identified form.

Users may disable cookies through browser settings; however, doing so may limit certain Website functionality.

10. Third-Party Websites

Our Website may contain links to third-party websites or services for your convenience.

These websites operate independently from Urgent Health Care Near Me.

We are not responsible for:

  • Privacy practices
  • Security practices
  • Content
  • Terms of use
  • Data collection activities

of third-party websites.

We encourage users to review the privacy policies of any external websites before submitting personal information.

11. Data Security

Urgent Health Care Near Me employs commercially reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

  • Secure website encryption
  • Access controls
  • Password protection
  • Role-based access limitations
  • Secure hosting environments
  • Routine software updates
  • Security monitoring
  • Malware protection
  • Firewall technologies

Despite these safeguards, no method of transmitting information over the Internet or storing electronic information is entirely secure.

Users acknowledge that they transmit information electronically at their own risk.

12. Data Retention

We retain personal and healthcare-related information only for as long as reasonably necessary to:

  • Provide healthcare services
  • Maintain medical records
  • Process payments
  • Resolve disputes
  • Enforce contractual obligations
  • Comply with legal, regulatory, tax, licensing, and professional record-retention requirements

When information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of such information in accordance with applicable legal requirements.

  1. Your Privacy Rights

Subject to applicable federal and state laws, including California privacy laws where applicable, you may have certain rights regarding your personal information.

Depending on your jurisdiction and the nature of the information collected, you may have the right to:

  • Request access to the personal information we maintain about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information where legally permissible.
  • Request information regarding the categories of personal information we collect and the purposes for which it is used.
  • Request information regarding categories of third parties with whom information has been shared.
  • Withdraw consent where processing is based upon consent, subject to legal or contractual limitations.
  • Request restrictions on certain uses or disclosures where applicable.
  • Obtain a copy of certain personal information in a portable format where required by applicable law.

Certain information may be exempt from deletion or modification requests where we are legally required to retain records for healthcare, licensing, taxation, accounting, fraud prevention, legal defense, or regulatory compliance purposes.

Requests relating to your personal information may require identity verification before they can be processed.

  1. California Privacy Notice

If you are a resident of the State of California, you may have additional privacy rights under applicable California privacy laws.

Subject to applicable legal exceptions, California residents may request:

  • The categories of personal information collected.
  • The sources from which personal information is collected.
  • The business purposes for collecting or using personal information.
  • The categories of third parties with whom personal information has been disclosed.
  • Access to specific pieces of personal information maintained by the Company.
  • Correction of inaccurate personal information.
  • Deletion of eligible personal information.
  • Information regarding retention practices where required by law.

Urgent Health Care Near Me does not sell personal information to third parties for monetary consideration.

We also do not knowingly share personal information for cross-context behavioural advertising through this Website.

Requests submitted under applicable California privacy laws will be reviewed and responded to within the timeframes required by law, following reasonable verification of the requestor’s identity.

  1. Children’s Privacy

Protecting the privacy of children is important to us.

Our Website and telehealth services are intended for individuals who are legally permitted to receive healthcare services or who are represented by a parent or legal guardian where required.

Consistent with our current practice guidelines, telehealth services may not be appropriate for children under two (2) years of age, except where otherwise determined by one of our licensed healthcare providers. This reflects the service limitations described by the client.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that information has been collected improperly, we will take reasonable steps to delete or otherwise address the information as required.

Parents or legal guardians who believe that a child has submitted personal information through our Website may contact us using the information provided below.

  1. International Visitors

Urgent Health Care Near Me primarily provides healthcare services within jurisdictions where our healthcare professionals are authorized to practice.

Individuals accessing the Website from outside the United States acknowledge that their information may be processed and stored within the United States or other jurisdictions where our authorized service providers operate.

By using this Website, international visitors consent to such transfers where permitted by applicable law.

  1. Policy Updates

Urgent Health Care Near Me reserves the right to modify, revise, or update this Privacy Policy at any time to reflect:

  • Changes in applicable laws or regulations.
  • Updates to our healthcare services.
  • Improvements to our Website.
  • Changes in business practices.
  • Technology enhancements.
  • Security improvements.

Any revisions will become effective immediately upon publication on this Website unless another effective date is expressly stated.

Your continued use of the Website following publication of any revised Privacy Policy constitutes your acknowledgment of the updated Policy.

We encourage visitors to review this Privacy Policy periodically to remain informed regarding our privacy practices.

  1. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us using the information below:

Urgent Health Care Near Me

28625 S. Western Ave., Unit #131
Rancho Palos Verdes, California 90275

Email: cov2468@gmail.com

Telephone: (310) 569-8746

Privacy-related requests should include sufficient information to enable us to verify your identity and respond appropriately.

  1. Severability

If any provision of this Privacy Policy is determined by a court or governmental authority of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the minimum extent necessary to make it enforceable. If modification is not possible, the affected provision shall be deemed severed, and the remaining provisions of this Privacy Policy shall remain in full force and effect.

  1. No Waiver

Failure by Urgent Health Care Near Me to enforce any provision of this Privacy Policy shall not constitute a waiver of that provision or any other provision contained herein.

Any waiver shall be effective only if made in writing by an authorized representative of Urgent Health Care Near Me.

  1. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Any legal dispute arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate state or federal courts located within California, unless otherwise required by applicable law.

  1. Entire Privacy Policy

This Privacy Policy constitutes the entire understanding between you and Urgent Health Care Near Me concerning the collection, use, disclosure, and protection of information obtained through this Website and supersedes any prior privacy statements relating to the Website.

Nothing contained in this Privacy Policy is intended to limit any rights or obligations arising under applicable healthcare laws, professional standards, or regulatory requirements.

Legal Notice

This Privacy Policy has been prepared specifically for Urgent Health Care Near Me based on the information provided in the client brief and the services currently offered. It is intended for website publication and should be reviewed by licensed legal counsel prior to implementation to ensure compliance with all applicable federal, state, healthcare, privacy, consumer protection, and telehealth regulations.