This Cancellation & Rescheduling Policy outlines the procedures governing appointment cancellations, rescheduling requests, missed appointments, provider cancellations, and related scheduling matters for patients of Urgent Health Care Near Me (“Company,” “we,” “our,” or “us”).
Because our healthcare providers reserve dedicated appointment times exclusively for each patient, timely communication regarding appointment changes is essential to ensure efficient scheduling and availability for all patients.
By scheduling an appointment with Urgent Health Care Near Me, you acknowledge that you have read, understood, and agree to this Cancellation & Rescheduling Policy.
This Policy applies to all telehealth appointments scheduled through:
This Policy should be read together with our:
Appointments are not considered confirmed until you receive confirmation from Urgent Health Care Near Me through an approved communication method, including:
Submitting an appointment request alone does not guarantee an appointment.
Appointment availability remains subject to:
Patients who are unable to attend a scheduled telehealth consultation should notify Urgent Health Care Near Me as soon as reasonably possible.
Early notification helps us make appointment times available for other patients requiring medical care.
Cancellation requests may be submitted through:
A cancellation request is not considered received until it has been acknowledged by our office or recorded through an approved scheduling system.
Patients may request to reschedule appointments before their scheduled consultation time.
Rescheduling requests remain subject to:
Approval of a rescheduling request is not guaranteed.
Urgent Health Care Near Me will make reasonable efforts to accommodate scheduling requests whenever practicable.
Repeated requests to reschedule appointments may result in scheduling restrictions or additional administrative review.
A patient will generally be considered a “No-Show” if:
Healthcare providers reserve appointment time exclusively for each patient.
Accordingly, missed appointments reduce appointment availability for other patients seeking care.
No-show appointments may be treated as completed appointments for billing purposes where permitted by applicable law and consistent with our Refund Policy.
Patients are expected to be available and prepared at the scheduled appointment time.
If a patient joins significantly late, the provider may determine that:
These decisions remain solely within the professional and operational discretion of Urgent Health Care Near Me.
Late arrival does not automatically entitle a patient to an extended consultation or a refund.
Patients are responsible for ensuring they have access to:
If technical issues occur on the patient’s device, internet service, or equipment, Urgent Health Care Near Me will make reasonable efforts to reconnect or continue the consultation where feasible.
Technical issues originating from the patient’s equipment generally do not constitute grounds for cancellation without charge or entitlement to a refund.
Where technical issues originate from our systems and prevent completion of the consultation, we may, at our discretion:
Occasionally, circumstances beyond our reasonable control may require Urgent Health Care Near Me to cancel or postpone an appointment.
Examples include:
Where possible, affected patients will be notified promptly.
Patients may be offered:
Urgent Health Care Near Me shall not be liable for indirect or consequential losses arising from necessary appointment cancellations.
Appointments may occasionally need to be delayed, postponed, or cancelled due to circumstances beyond the reasonable control of Urgent Health Care Near Me.
These circumstances may include:
In such cases, we will make reasonable efforts to reschedule appointments as promptly as practicable.
Patients are expected to interact respectfully with healthcare providers, administrative staff, and support personnel.
Urgent Health Care Near Me reserves the right to cancel, terminate, or refuse appointments if a patient:
Termination of an appointment for these reasons does not create an obligation to provide a refund.
Cancellation requests, missed appointments, late arrivals, provider cancellations, and technical issues may affect refund eligibility.
Refund determinations are governed exclusively by our separate Refund Policy, which forms part of the contractual relationship between the patient and Urgent Health Care Near Me.
Nothing in this Policy guarantees a refund.
Urgent Health Care Near Me reserves the right to modify this Cancellation & Rescheduling Policy at any time.
Updated versions will be posted on our Website with a revised effective date.
Continued use of our Website or services after publication constitutes acceptance of the revised Policy.
This Cancellation & Rescheduling Policy has been prepared specifically for Urgent Health Care Near Me to establish clear scheduling expectations for patients and operational procedures for telehealth services. It should be read together with the Website Terms & Conditions, Privacy Policy, Refund Policy, Medical Disclaimer, and other policies published on the Website.
This Policy should be reviewed by qualified legal counsel prior to implementation to ensure compliance with applicable federal, state, healthcare, telehealth, and consumer protection laws.