This Refund Policy outlines the circumstances under which refunds may or may not be issued for telehealth services provided by Urgent Health Care Near Me (“Company,” “we,” “our,” or “us”).
Our goal is to maintain a fair and transparent billing process while recognizing that healthcare providers dedicate professional time and resources to every scheduled consultation regardless of whether treatment is ultimately rendered.
By scheduling an appointment, submitting payment, or using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
This Policy applies to:
This Policy should be read together with our:
Urgent Health Care Near Me currently operates as a self-pay telehealth healthcare provider.
Patients are responsible for paying all applicable consultation fees before services are provided unless otherwise agreed by the Company.
Payment authorizes the scheduling of your consultation but does not guarantee:
Healthcare decisions remain solely within the professional judgment of the treating provider.
Because healthcare providers reserve appointment time exclusively for each patient and begin reviewing submitted information prior to consultations, consultation fees are generally earned once the scheduled healthcare service has commenced.
Refund requests are reviewed individually and are subject to this Policy.
Unless otherwise required by applicable law, refunds are not guaranteed.
Urgent Health Care Near Me reserves the right to approve or deny refund requests based upon the circumstances of each case.
A full or partial refund may be considered under circumstances including, but not limited to:
If you were accidentally charged more than once for the same appointment, the duplicate payment will generally be refunded after verification.
If an incorrect amount was charged due to a processing error or administrative mistake, the overpayment may be refunded once the error has been confirmed.
If Urgent Health Care Near Me cancels your appointment and an alternative appointment cannot be reasonably accommodated, you may be eligible for a full refund of the consultation fee.
If a telehealth consultation cannot reasonably proceed due to a verified technical failure caused by our systems or service providers, and the appointment cannot be completed or rescheduled within a reasonable timeframe, a full or partial refund may be issued at our discretion.
If payment is successfully processed but the consultation does not occur due solely to an error attributable to Urgent Health Care Near Me, a refund may be issued following review.
Refunds will generally not be issued in the following situations:
The professional medical judgment exercised by our healthcare providers does not constitute grounds for a refund.
Healthcare outcomes cannot be guaranteed.
Payment for a consultation is payment for the professional time, expertise, and evaluation provided by a licensed healthcare professional—not for any particular diagnosis, prescription, treatment plan, or desired medical result.
Accordingly, dissatisfaction with a medical outcome or treatment recommendation does not, by itself, entitle a patient to a refund.
Payment for a consultation does not guarantee that medication will be prescribed.
Prescription decisions are based solely on the independent clinical judgment of the treating provider and applicable federal and state laws.
Refunds will not be granted because:
To request a refund, patients should contact Urgent Health Care Near Me as soon as reasonably possible after the issue giving rise to the request.
Refund requests should include:
Providing complete information helps us review requests efficiently.
Each refund request is reviewed individually by our administrative team.
Where appropriate, we may also consult with the treating healthcare provider to verify relevant facts regarding the consultation.
During the review process, we may request additional documentation or information necessary to evaluate the request.
Submission of a refund request does not guarantee approval.
Urgent Health Care Near Me reserves the right to deny refund requests that do not satisfy this Policy or that are inconsistent with applicable legal or professional obligations.
If a refund is approved:
Urgent Health Care Near Me is not responsible for delays caused by banks, payment processors, or card issuers after a refund has been initiated.
If you believe a billing error has occurred, we encourage you to contact us before initiating a chargeback with your financial institution.
Initiating an unwarranted or fraudulent chargeback after receiving healthcare services may result in:
Nothing in this section limits your rights under applicable consumer protection laws.
Urgent Health Care Near Me reserves the right to amend or update this Refund Policy at any time.
Any revised version will become effective upon posting to our Website unless otherwise stated.
Continued use of our services following publication of an updated Policy constitutes acceptance of the revised terms.