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Terms & Conditions

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  1. Acceptance of Terms

Welcome to Urgent Health Care Near Me (“Urgent Health Care Near Me,” “Company,” “we,” “our,” or “us”). These Website Terms & Conditions (“Terms”) govern your access to and use of https://urgenthealthcarenearme.com/ (the “Website”), including any online services, appointment scheduling, telehealth consultations, patient forms, communications, educational content, and related digital services made available through the Website.

By accessing, browsing, or using this Website, scheduling an appointment, submitting information, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.

If you do not agree with these Terms, you must immediately discontinue use of the Website and refrain from using any services offered through it.

These Terms constitute a legally binding agreement between you and Urgent Health Care Near Me.

  1. Purpose of the Website

Urgent Health Care Near Me provides an online platform that allows eligible patients to:

  • Learn about our healthcare services.
  • Schedule telehealth appointments.
  • Submit appointment requests.
  • Complete medical intake forms.
  • Receive healthcare consultations where appropriate.
  • Access educational healthcare resources.
  • Contact our team regarding available services.

The Website is intended solely to facilitate lawful healthcare-related services and informational content.

Nothing contained on this Website shall be interpreted as establishing a provider-patient relationship merely through browsing the Website.

  1. Eligibility to Use Our Services

By using this Website, you represent and warrant that:

  • You are at least eighteen (18) years of age or otherwise legally authorized to consent to healthcare services under applicable law.
  • Any information you submit is true, accurate, complete, and current.
  • You will update your information if it changes.
  • You are legally permitted to receive telehealth services within your state of residence.
  • You will use this Website only for lawful purposes.

If services are requested on behalf of a minor or another individual, you represent that you have the legal authority to act on behalf of that person.

Urgent Health Care Near Me reserves the right to refuse service, cancel appointments, or suspend Website access where inaccurate information, misuse, fraud, or unlawful conduct is suspected.

  1. Telehealth Services

Urgent Health Care Near Me offers non-emergency telehealth urgent care services through licensed healthcare professionals, subject to provider availability, state licensing requirements, and clinical appropriateness.

Telehealth consultations are designed for conditions that can reasonably be evaluated without an in-person physical examination.

The availability of telehealth services depends upon numerous factors, including:

  • Patient location
  • Medical condition
  • Provider availability
  • Applicable state regulations
  • Clinical judgment

Not every medical concern can be appropriately treated through telehealth.

Our healthcare providers retain sole discretion to determine whether telehealth services are appropriate for your medical needs.

If a provider determines that an in-person evaluation is necessary, you may be instructed to seek care from:

  • Your primary care physician
  • An urgent care clinic
  • A hospital
  • A medical specialist
  • An emergency department
  1. Medical Emergencies

THIS WEBSITE IS NOT INTENDED FOR MEDICAL EMERGENCIES.

Urgent Health Care Near Me does not provide emergency medical services.

If you are experiencing or believe you may be experiencing a medical emergency, including but not limited to:

  • Chest pain
  • Difficulty breathing
  • Stroke symptoms
  • Severe allergic reactions
  • Major trauma
  • Heavy bleeding
  • Loss of consciousness
  • Seizures
  • Suicidal thoughts
  • Any life-threatening condition

Call 911 immediately or proceed to your nearest emergency department.

Do not rely upon this Website, email communications, contact forms, or telehealth services during a medical emergency.

Urgent Health Care Near Me shall not be responsible for delays resulting from misuse of the Website for emergency situations.

  1. Conditions We May Not Treat

Certain medical conditions cannot safely or appropriately be evaluated through our telehealth platform.

Examples may include:

  • Life-threatening medical emergencies.
  • Severe trauma.
  • Behavioral or psychiatric emergencies.
  • Conditions requiring immediate laboratory testing.
  • Conditions requiring diagnostic imaging.
  • Medical conditions requiring immediate hospitalization.

Based upon our current practice guidelines, services may also not be available for children under two (2) years of age except where otherwise determined by one of our licensed providers.

Our providers maintain complete medical discretion regarding patient eligibility and treatment recommendations.

  1. No Guarantee of Treatment

Submitting an appointment request does not guarantee:

  • Acceptance as a patient.
  • Medical treatment.
  • A diagnosis.
  • A prescription.
  • A referral.
  • Issuance of medical documentation.

Healthcare providers independently evaluate each patient and determine whether treatment is clinically appropriate.

Urgent Health Care Near Me reserves the right to decline providing services where treatment would be inconsistent with professional judgment, applicable law, licensing requirements, patient safety, or clinical standards.

  1. Prescription Policy

Prescription decisions are made solely by licensed healthcare providers exercising independent medical judgment.

The existence of a telehealth consultation does not guarantee that medication will be prescribed.

Urgent Health Care Near Me generally does not prescribe:

  • Controlled substances.
  • Narcotic medications.
  • Medications prohibited by federal or state law through telehealth.
  • Medications that require in-person evaluation under applicable regulations.

Providers may recommend alternative treatments or refer patients for in-person evaluation where appropriate.

  1. Patient Responsibilities

By using our Website and services, you agree to:

  • Provide complete, truthful, and accurate information.
  • Maintain the confidentiality of your account credentials, if applicable.
  • Attend scheduled appointments on time.
  • Notify us promptly of appointment changes.
  • Follow all provider instructions.
  • Use the Website responsibly and lawfully.
  • Refrain from submitting false or misleading medical information.
  • Respect healthcare providers and staff.

You acknowledge that inaccurate or incomplete medical information may affect the quality or availability of healthcare services.

  1. Self-Pay Services and Fees

Unless otherwise stated, Urgent Health Care Near Me currently operates as a self-pay healthcare practice.

Patients are responsible for all applicable consultation fees and any additional charges associated with requested services.

Service pricing displayed on the Website is subject to change without prior notice.

Payment must generally be received before healthcare services are provided unless otherwise agreed by the Company.

Submission of payment does not guarantee treatment or prescription issuance.

  1. Payment Terms

Urgent Health Care Near Me currently operates as a self-pay telehealth practice. Patients are responsible for all fees associated with consultations and other services provided through the Website unless otherwise expressly agreed in writing.

Payment is generally required before the commencement of telehealth services.

We reserve the right to suspend, postpone, or decline appointments where payment authorization cannot be obtained or payment is not successfully completed.

Accepted payment methods may change from time to time without prior notice.

All payments are processed through independent third-party payment processors. Urgent Health Care Near Me does not directly process or intentionally store complete credit card or debit card information on its Website servers.

You agree that all payment information submitted is accurate and that you are authorized to use the selected payment method.

Chargebacks initiated without a legitimate basis may result in suspension of future services and may be referred for collection or legal enforcement where appropriate.

  1. Appointment Scheduling and Cancellations

Appointments requested through the Website remain subject to provider availability and confirmation.

Submitting an appointment request does not create a guaranteed appointment until confirmation has been issued by Urgent Health Care Near Me.

Patients are responsible for arriving at scheduled telehealth appointments on time and ensuring they have:

  • A reliable internet connection
  • A functioning camera and microphone where required
  • A private location suitable for discussing medical information
  • Appropriate identification if requested

Failure to attend a scheduled appointment may be treated as a missed appointment under our Cancellation Policy.

Cancellation, rescheduling, refund eligibility, and missed appointment procedures are governed by our separate Cancellation & Rescheduling Policy and Refund Policy, both of which are incorporated into these Terms by reference.

  1. User Accounts

Certain Website features may require users to create an account or submit identifying information.

You agree to:

  • Maintain accurate account information.
  • Keep login credentials confidential.
  • Prevent unauthorized access to your account.
  • Notify us immediately if you suspect unauthorized use.

You remain responsible for all activity occurring under your account unless caused by our negligence.

Urgent Health Care Near Me reserves the right to suspend, restrict, or terminate accounts suspected of fraud, abuse, unauthorized access, or violations of these Terms.

  1. Acceptable Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You shall not:

  • Use the Website for fraudulent purposes.
  • Submit false or misleading information.
  • Attempt to gain unauthorized access to any portion of the Website.
  • Circumvent Website security measures.
  • Introduce malware, ransomware, viruses, spyware, or malicious code.
  • Disrupt Website functionality or availability.
  • Use automated systems, bots, scrapers, or crawlers without our written permission.
  • Interfere with other users’ access to the Website.
  • Reverse engineer, decompile, or attempt to extract Website source code except where expressly permitted by law.
  • Use the Website in any manner that violates applicable federal, state, or local laws.

Any unauthorized use may result in immediate suspension of access and may be referred to appropriate legal authorities.

  1. Intellectual Property Rights

All content available on this Website is owned by or licensed to Urgent Health Care Near Me unless otherwise indicated.

Protected content includes, but is not limited to:

  • Logos
  • Trademarks
  • Trade names
  • Branding
  • Website design
  • Text
  • Graphics
  • Icons
  • Images
  • Videos
  • Medical content
  • Educational materials
  • Software
  • Databases
  • Source code
  • Layouts
  • User interface elements

These materials are protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

No portion of the Website may be copied, reproduced, distributed, published, modified, displayed, sold, licensed, or exploited for commercial purposes without our prior written consent.

Nothing contained within the Website grants any licence or ownership interest in our intellectual property.

  1. Educational Content

Information provided on this Website is intended solely for general educational and informational purposes.

Website content should never be interpreted as:

  • Medical advice
  • Medical diagnosis
  • Treatment recommendations
  • A substitute for professional healthcare
  • A guarantee of healthcare outcomes

Medical decisions should always be made in consultation with a qualified healthcare professional who has evaluated your individual circumstances.

Reliance upon educational information contained on the Website is solely at your own risk.

  1. Third-Party Services

Our Website may integrate with or provide access to third-party services, including but not limited to:

  • Payment processors
  • Appointment scheduling platforms
  • Video conferencing providers
  • Email communication providers
  • SMS notification providers
  • Analytics services
  • Cloud hosting providers

These third-party providers operate independently from Urgent Health Care Near Me.

We do not control their products, services, privacy practices, availability, or security procedures.

Your interactions with these providers are governed by their respective terms and privacy policies.

Urgent Health Care Near Me shall not be liable for the acts, omissions, interruptions, errors, or policies of third-party providers beyond the extent required by applicable law.

  1. Website Availability

While we strive to maintain continuous access to the Website, uninterrupted availability cannot be guaranteed.

The Website may occasionally become unavailable due to:

  • Scheduled maintenance
  • Emergency maintenance
  • Software updates
  • Cybersecurity events
  • Internet service interruptions
  • Equipment failures
  • Power outages
  • Third-party service disruptions
  • Circumstances beyond our reasonable control

Urgent Health Care Near Me does not guarantee uninterrupted or error-free Website operation and shall not be liable for temporary interruptions in service.

  1. Disclaimer of Warranties

The Website and all services, content, software, and materials made available through it are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by applicable law, Urgent Health Care Near Me disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy
  • Availability
  • Reliability
  • Continuous operation
  • Freedom from viruses or harmful code

We do not warrant that:

  • The Website will always be available.
  • The Website will be free from interruptions.
  • Medical services will always be available.
  • Errors will be corrected immediately.
  • Website content will always be current or complete.

Your use of the Website is entirely at your own risk.

  1. Limitation of Liability

To the fullest extent permitted by applicable law, Urgent Health Care Near Me, its owners, officers, directors, employees, healthcare providers, contractors, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising out of or relating to:

  • Use or inability to use the Website.
  • Delays in obtaining telehealth services.
  • Website interruptions.
  • Technical failures.
  • Data loss.
  • Unauthorized access despite reasonable security measures.
  • Third-party service interruptions.
  • Loss of business opportunities.
  • Loss of profits.
  • Emotional distress.
  • Any reliance on Website content.

Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted by applicable law.

  1. Indemnification

You agree to defend, indemnify, and hold harmless Urgent Health Care Near Me, its owners, members, officers, directors, physicians, healthcare providers, employees, contractors, affiliates, licensors, successors, assigns, and service providers from and against any and all claims, demands, actions, liabilities, damages, judgments, settlements, losses, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or related to:

  • Your use or misuse of the Website or Services.
  • Your violation of these Terms & Conditions.
  • Your violation of any applicable law or regulation.
  • Any false, misleading, inaccurate, or incomplete information you submit.
  • Your negligent or intentional misconduct.
  • Your infringement of any third-party rights, including intellectual property or privacy rights.
  • Any unauthorized use of your account or login credentials due to your failure to maintain their confidentiality.
  • Any dispute between you and another user or third party arising from your use of the Website.

This indemnification obligation shall survive the termination of your use of the Website and the expiration or termination of these Terms.

  1. Right to Refuse or Terminate Services

Urgent Health Care Near Me reserves the absolute right, in its sole discretion and to the fullest extent permitted by law, to refuse, suspend, postpone, limit, or terminate access to the Website or Services without prior notice if:

  • Required information is incomplete or inaccurate.
  • Payment cannot be successfully processed.
  • Fraudulent activity is suspected.
  • Identity cannot be reasonably verified.
  • A patient behaves abusively, threateningly, or inappropriately toward staff or providers.
  • Clinical judgment determines that telehealth is not appropriate.
  • Continued treatment would violate applicable law or professional standards.
  • The patient repeatedly fails to attend scheduled appointments.
  • The Website or Services are being used for unlawful purposes.
  • Continued access poses a security, legal, operational, or clinical risk.

Nothing in these Terms obligates Urgent Health Care Near Me to establish or continue a provider-patient relationship where doing so would be inappropriate or inconsistent with applicable law or professional judgment.

  1. Electronic Communications

By using the Website, providing your email address or telephone number, or scheduling services, you consent to receive electronic communications from Urgent Health Care Near Me, including:

  • Appointment confirmations
  • Appointment reminders
  • Billing notifications
  • Administrative notices
  • Patient follow-up communications
  • Security notifications
  • Policy updates
  • Operational announcements

Electronic communications may be delivered by:

  • Email
  • SMS/Text Message
  • Telephone
  • Secure patient communication platforms

You acknowledge that electronic communications may not always be encrypted end-to-end and that standard email or text messaging may involve inherent security risks. While we take commercially reasonable measures to safeguard communications, no method of electronic transmission can be guaranteed to be completely secure.

It is your responsibility to notify us if your contact information changes.

  1. Consent to Electronic Records and Signatures

Where permitted by applicable law, you agree that:

  • Electronic signatures have the same legal effect as handwritten signatures.
  • Electronic records satisfy any legal requirement that documents be in writing.
  • Agreements executed electronically are legally binding and enforceable.

By clicking buttons such as “Submit,” “Continue,” “Schedule Appointment,” “Pay Now,” “Accept,” or similar acknowledgements, you consent to conduct transactions electronically.

  1. Force Majeure

Urgent Health Care Near Me shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond its reasonable control.

Such events may include, but are not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Severe weather
  • Public health emergencies
  • Pandemics
  • Epidemics
  • Government actions or restrictions
  • Acts of terrorism
  • Civil unrest
  • Labour disputes
  • Utility failures
  • Internet outages
  • Cybersecurity incidents
  • Telecommunications failures
  • Power failures
  • Failures of third-party service providers

Performance shall be suspended only for the duration of the force majeure event, and Urgent Health Care Near Me will make reasonable efforts to resume services as soon as practicable.

  1. Compliance with Applicable Laws

Users agree to comply with all applicable federal, state, and local laws while accessing or using the Website.

Urgent Health Care Near Me operates in accordance with applicable laws governing telehealth, healthcare delivery, consumer protection, and business operations within the jurisdictions in which its providers are licensed to practice.

Nothing contained on this Website shall be interpreted as offering medical services in jurisdictions where such services are not legally authorized.

  1. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.

The parties expressly agree that California law shall govern any dispute arising from or relating to these Terms or the use of the Website.

  1. Dispute Resolution

The parties agree to make good-faith efforts to resolve any dispute informally before initiating formal legal proceedings.

If a dispute cannot be resolved through informal discussions, either party may pursue any remedies available under applicable law in a court of competent jurisdiction located within the State of California, unless a different venue is required by applicable law.

Nothing contained herein limits either party’s right to seek temporary or permanent injunctive relief where necessary to protect confidential information, intellectual property, or other legal rights.

  1. Limitation Period

To the fullest extent permitted by applicable law, any claim arising out of or relating to the use of the Website or these Terms must be commenced within one (1) year after the cause of action arises. Claims not brought within this period shall be permanently barred, except where a longer limitation period is required by law and cannot be waived.

  1. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be modified only to the extent necessary to make it enforceable.

If modification is not possible, the affected provision shall be deemed severed, and the remaining provisions shall remain in full force and effect.

  1. No Waiver

The failure of Urgent Health Care Near Me to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

No waiver shall be effective unless expressly made in writing by an authorized representative of Urgent Health Care Near Me.

  1. Assignment

You may not assign, transfer, delegate, or otherwise convey any rights or obligations under these Terms without our prior written consent.

Urgent Health Care Near Me may assign or transfer its rights and obligations under these Terms, including in connection with a merger, acquisition, restructuring, financing, or sale of assets, without prior notice.

  1. Entire Agreement

These Website Terms & Conditions, together with our:

  • Privacy Policy
  • Medical Disclaimer
  • Refund Policy
  • Cancellation & Rescheduling Policy
  • Cookie Policy
  • Any additional policies or notices published on the Website

constitute the entire agreement between you and Urgent Health Care Near Me regarding the use of the Website and supersede all prior or contemporaneous communications, understandings, representations, or agreements relating to the Website and its services.

  1. Changes to These Terms

Urgent Health Care Near Me reserves the right to revise, modify, or update these Terms & Conditions at any time.

Updated versions will be posted on this Website with a revised “Last Updated” date.

Your continued use of the Website following the publication of revised Terms constitutes your acceptance of those revisions.

Users are encouraged to review these Terms periodically to remain informed of any changes.

35. Legal Notice

These Website Terms & Conditions have been prepared specifically for Urgent Health Care Near Me based on the information currently available regarding its telehealth services and business operations. They are intended to establish the contractual relationship between the Company and Website users and to provide a comprehensive legal framework governing Website use.

While drafted to reflect common legal best practices for telehealth and healthcare websites, these Terms should be reviewed by qualified legal counsel licensed in the applicable jurisdiction before publication to ensure compliance with all federal, state, healthcare, telehealth, consumer protection, privacy, and professional regulatory requirements.